CSC Warranty & Policy

PRODUCT WARRANTY

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Your SuperSharpener.com product has been engineered and manufactured to the highest professional standards of workmanship. Therefore Creative Sales Company LLC proudly warrants this product to be free of all manufacturing defects in workmanship and materials for a period of one year form the original date of purchase. If any product is found to be defective during the corresponding warranty period it will be repaired or replaced free of charge. Creative Sales Company shall have the exclusive right to determine whether to repair or replace the product. In providing warranty or re-manufacturing service, Creative Sales Company reserves the right to replace the returned product with a replacement incorporating new technology or design. This warranty does not cover and will immediately become VOID if damage is caused by abuse, misuse, accidents, or any alterations of the product, and does not cover malfunction or damage due to improper use or failure to use the product in accordance with the use and care instructions included with the product. In these instances repair or replacement of the product will be done at cost, plus labor, return postage and insurance. Creative Sales Company will not be liable for any incidental or consequential damage of any kind resulting from defects or malfunctions of this product. To obtain service under this warranty, please contact the Creative Sales Company Service Department for an RA Number and package your product sufficiently to avoid any damage in shipment, include insurance and postage prepaid to:

Creative Sales Company
POB 2958, Columbia Falls, MT 59912 USA


Please include a note indicating the nature of the defect and the original date of purchase. All products returned for warranty purposes MUST be accompanied with an RA (Return Authorization) number.

Call: 1-406-892-3070 or Fax: 1-406-892-3089 for an RA Number.

This is the only express or implied warranty granted and Creative Sales Company LLC hereby disclaims the implied warranties of merchantability and fitness for a particular purpose otherwise provided by law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OUR PROMISE TO YOU

Over and above our Creative Sales Company warranty, we are dedicated toward earning your ultimate satisfaction. If you experience a problem for any reason, whether specifically covered by our Creative Sales Company warranty or not, we are committed toward providing a resolution that is prompt, reasonable and fair. We want to make your experience at SuperSharpener.com both a pleasurable and efficient process. Our ultimate goal is to create a life long relationship with you, our valued customer!

Creative Sales Company
POB 2958, Columbia Falls, MT 59912 USA
voice: 1-406-892-3070 - fax: 1-406-892-3089
E-Mail:
Customer Service: customercare@creativesalescompany.com
Sales and Distribution Department: sales@creativesalescompany.com

Privacy Policy

What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using the Creative Sales Company Website. This information includes your email address and a password when you create your Creative Sales Company account. You can browse our online store without creating an account, although an account will be created when you purchase something from Creative Sales Company . We may also ask for personal information when you contact our Customer Service Center. This will allow us to protect your confidentiality by verifying your identity.

Purchase Information
When you make a purchase using a credit card, we collect your name, your billing address for the card, the card type, number, and expiration date. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).

Cookies and Other Computer Information
When you visit Creative Sales Company , you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online shopping experience. If you access Creative Sales Company from a different computer where the cookie does not exist, you will need to login using your username and password.

Contact from Creative Sales Company
We may use your email address, physical address or phone & Fax numbers to respond to your questions, suggestions, and/or requests for assistance in using our site.

How We Use Your Personal Information
Information we collect on Creative Sales Company may be used to enhance your shopping experience in the following ways:
· Deliver merchandise that you purchase online
· Register you as a member of Creative Sales Company
· Bill your credit card for your purchases
· Confirm your orders
· Respond to your customer-service inquiries or requests
· Communicate special offers and featured items to you, if you choose to receive such notices
· Find and stock the products you desire
· Customize your shopping experience

When and With Whom We Share Your Personal Information
Your privacy is of the utmost concern to Creative Sales Company . We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Website; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; enabling access to our partners' sites; providing a personalized shopping experience; and completing credit card and purchase transactions.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.


Creative Sales Company has also obtained a digital certificate from VeriSign, Inc. , a leading provider of Internet trust services. When you enter a secure portion of our site (which is any page containing any of your personal and credit card information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to Creative Sales Company.

Ultimately, your personal information is protected by the username and password created when your account was created at Creative Sales Company (or different password you chose after changing a previous password). Please keep this password confidential. No Customer Service Representative, Creative Sales Company Associate, or any other representative of Creative Sales Company will ever ask you for your password. The confidentiality of your password is yours to protect.

Additional Options
Gift Certificates